0111 - Complaint

Dear MMO,

I am writing to make an official complaint as per your official complaints procedure.

My contact details are:

James Glover, Managing Director of Maritime Systems.

Email: jamesglover@maritimesys.com

Phone: 07966 169 432

The area of MMO I am complaining about is the I-VMS team.

This is separate complaint than the one previously filed and is about a specific item.

On the 13^th March 2023 my company, Maritime Systems Ltd, received a letter citing the results of Independent I-VMS device testing on our device, MS-44, by an independent testing company GNV.

Of the three main points raised, one was that we fail testing referencing “Missing Status code messaging”.

In the GNV summary, it lists this as the only missing status flag.

On inspection of the GNV report on this issue, no valid failures were found.

In the GNV report (attached), the relevant test is: Test STAT-001: Confirmation of Status Flags

GNV marked this test as a fail, yet it was not in the main testing methodology, but only added in the comments as an observation.

In the comments of this test it was noted that:

“All required status codes are present, but GSM disconnect flag is issued once the device restores GSM connection instead of when it loses it (GSM disconnect at 12:46 instead of 12:39 and at 13:51 instead of 13:14). No GSM disconnect.end flag is raised. “

This is not a relevant comment. The I-VMS Specification does not require a status flag to state that the GSM connection has been disconnected.

Based upon the above, the MS-44 was considered to have failed this test, but it is not correct. The MS-44 passed all required criteria.

In fact, it is physically impossible for a GSM tracking device to send a message that it has lost GSM connection, as it does not have any data connection to send the message on.

• what I want to happen to put things right?

I request a suitably experienced technical member of the MMO team, or an external advisor if there is no suitable internal MMO staff, inspects the GNV report, cross references it with the I-VMS specification and ascertains if the MS-44 device failed the status code requirements based on the evidence that was provided.

I request an explanation of why no one within the MMO was able to determine that the listed failure was not physically possible, or outside of the required specification.

I request evidence that the GNV report was appropriately reviewed by suitably technical members of staff.

As per your complaint procedures I expect a full response within 20 working days.